Tuesday, July 17, 2007

Busy, call centres r irritating

went out on sun last wk with mh, joyce and sl. it was supposedly to celebrate mh and sl very belated bday. so anyway evon was not coming but didn't sms to say. before that me and sl went shopping. and again i bought a lot of stuff.. I really think it is the work stress causing me to spend. or maybe my wallet is bringing me spending abilities.. hahahha.. my mom say that there is a superstition where if this wallet is helping u make money don't keep changing it. so i supposed this wallet is making me spend! i think i have to change a new wallet so that i would spend less.. hahahahah.. i m blaming on everything else except me.

wanted to go jack's place! but it has already closed down!(i mean the orchard branch) super duper sad! so we went billy bombers. the portion was quite huge and when joyce complained that her steak was not cook enough they gave her a completely new set.. the food was ok la.. but jack's place would be better!!! had a pleasant day...

oh ya yest i called up visa/master, nets and amex merchant service to check abt the installation of the terminals at a new location. the dbs one was quite nice. but he was rather blur. fortunately i called back to check. nets was ok.. amex was the worst! i think they outsource their call centres to india. hee.. i m not sure though. but a indian lady speak to me and i was freaking pissed off with her. i don't have anything against this race, but it jus so happen that this indian lady spoke to me so i guessed they outsource it there.. anyway ya.. she was freaking rude in a polite manner. and she had my name so she was repeating my name in every other sentence!!! damn irritating la... it was like okey miss amanda we will fax it over. so miss amanda wat u r trying to say is u don't need this. ok miss amanda... it was like fuck u fuck u fuck u. stop repeating my name!!!!! and even more stupid thing is that i m calling to enquire abt things. but it is like she is asking more questions than me. i m answering more question than she is answering my questions. the worse thing is i couldn't even bud in cos she was going on and on... seriously if she was speaking to me in person i would have slap her! and also she keeps rephrasing wat i said, it was really pissing me off. it was like she doesn't ans my question but jus rephrasing my questions. The funniest part is that when i asked her if there would be any charges if i install the amex system but don't use it yet.. Then it was like she keep asking me y i would want to install then not use it.. hello, u know wat is prepartory work, must prepare the system and get everything goin b4 using it. in e end she didn't answer my question jus transferred me to another centre. then the stupid person at the other centre irritatedly told me she couldn't answer my question and transferred me back! i really want to complain to amex about it! damn. I seriously know y call centre ppl get yelled at! they r freaking stupid! as in like all 3 none of them could properly answer my question and yet they have to be so freaking rude. gosh... i was asking them quite nicely, but towards the 3rd or 4 th question when they were treating me like an idiot i was really pissed off. it is like pls appreciate ppl who speak nicely to u...

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